Shipping
How much is shipping?
Shipping rates are different for different types of products and are subject to change at any time.
For the lower 48 states, residential shipping charges are:
- Engines and Transmissions: $249
- Transfer Cases: $175
- Differentials: $349
- Cylinder Heads: $25
- Areas of New York, Long Island (and surrounding area), Cape Cod (and surrounding area), and the Florida Keys are subject to additional freight charges.
For Alaska and Hawaii, shipping costs can vary greatly and in some cases may not be available. If you live in one of these states, please contact us for a shipping quote.
Finally, discounted shipping is available for commercial delivery.
If We're Shipping To A Residential Address:
Please keep in mind that delivery is made with a tractor-trailer combination and is at the driver's discretion if a delivery can be made in your driveway, cul-de-sac, and or neighborhood. If the driver feels they cannot safely navigate the truck down your road, they will deliver as close as possible. This will not change the residential shipping rate.
If promotional shipping is being offered, the above areas do not apply. Handling fees may be added for oversized or overweight items.
Can I Change My Address After Ordering?
Requests for change in delivery location, straight trucks, or special delivery services will incur extra fees which the end user is responsible for. Please be 100% sure of where you would like this to be delivered at the time of purchase.
What If I'm Not Home To Accept Delivery?
The delivery companies will provide a window for delivery. If you are not available at the scheduled time to take delivery, there will be a re-delivery charge. Please make sure you make arrangements to be available at the set time.
Do you ship to AK, HI, and/or US Territories?
Shipping outside of the lower 48 contiguous states is (Alaska, Hawaii, US territories, or foreign countries) should be discussed with your sales reps.
We will arrange to ship the items to a freight forwarder, and you will be responsible for all duties, taxes, and fees from there. Additionally, all core charges must be paid upfront with these transactions because the return freight cost typically exceeds the cost of the core. Your sales rep will be happy to advise you on your specific situation.
Do you ship internationally?
When you're signing up for your account to place an order, we ask for shipping details, including country. In the event you want your item shipped to a country not listed in our dropdown, we are able to ship to an exporter in the United States if you handle the actualy export shipping.
It's important to understand that the core deposit will need ot be paid in full, and the cost to return the core (if it makes sense) will be at the purchaser's sole expense.
Additionally, the warranty is only serviceable in the lower 48 states of the United States. If you export this item, it would have to be returned at the purchaser's expense to be considered for warranty. At no time in the process would Powertrain Products be responsible for export shipping to and from the purchaser's location, regardless of the failure. We will honor the warranty out of the country as long as the purchaser covers the freight to and from the United States.
What shipping methods do you offer?
We offer freight shipping on all of our items.
Do you have a minimum order?
We do not have a minimum order requirement.
Do you offer rush shipping?
Special requests for shipping are available but will incur extra fees. Please call us at 888-842-0023 for details.
How long does it take to process and ship my order?
This depends on the product ordered, the labor required to package it, and any special shipping arrangements. Because our products require freight shipping, you will be given an arranged delivery window once your order is made.
What if I miss my delivery window?
If you miss your window, contact the shipping company to reschedule. Be aware that this will result in a re-delivery fee.
Will you provide tracking information?
Yes, you will receive an email confirmation with tracking information.
If I pay by credit card, will you charge my card once the item has shipped?
Your credit card will be charged when your order is placed.
If I ordered a product that's out of stock, how soon will it ship?
As soon as the product is back in stock and we can package it.
Can you ship my order to multiple addresses?
Please call 888-842-0023 for more information on this.
Do you ship to PO Boxes or APOs/FPOs?
We do not. Deliveries must be made to commercial or residential addresses.
What happens if you ship the wrong product?
We hope this never happens - it’s why we request a VIN with your order - but we will take care of our mistake. Please call 888-842-0023 to make arrangements for return and re-order.
What happens if the product is damaged during shipping?
Typically, any damage incurred by the shipping company will be the responsibility of the purchaser. There will also be a 10% restocking fee applied to all returned products deducted from the refund.
How can I be sure the part will fit my vehicle?
To ensure fitment, your salesperson will request your VIN and confirm your vehicle’s year, make, and model. If you’re still not sure, please call us to discuss.
What happens if the part doesn't fit my vehicle?
If the mistake was ours, contact us at 888-842-0023 to discuss options. If you ordered the wrong product, you’ll need to return it to us. See our Return Policy page for further instructions.
What if my address changes before my order ships? Can I change where you send my shipment?
It is possible to change the address during the shipping process; however it is a big hassle for all involved, and you will be charged extra fees for doing so. We would recommend being sure of the delivery location before placing your order.
What if I never receive an order?
We put a tracking number on everything we ship for precisely this reason. If you suspect that your order is lost or stolen, you definitely need to check the tracking number with the shipping company.
What happens if I refuse the shipment?
We don’t recommend refusing a shipment as a means for return. This will only delay any refund due to you and is a hassle for everyone. Instead, accept the shipment and contact us to start the return process.
What is your core policy?
When the core is ready for pick up click here or call 888-842-0023 x3 before doing anything else. We will arrange the shipping and send the appropriate documents. Do not use any paperwork that is found in the crate for returns. The shipping document that we send must be used for the return to be billed properly. Please do not listen to the advice of truck drivers about filling out freight bills. They are not our employees and will make mistakes that could cost you money.
The return freight is covered as discussed at the time of sale to the lower 48 states, but you must follow the above guidelines. Any change in address or misuse of freight bills without prior authorization will result in the freight being billed to the end user, which can be as much as $1000.00. The use of our paperwork will ensure this never happens.
Credits typically appear on your account 7-10 days after we receiving your item(s), depending on your bank.