Core Return Policies
PLEASE REMEMBER THAT IT IS YOUR RESPONSIBLITY TO SCHEDULE YOUR CORE RETURN WITHIN 15 DAYS. IF NOT SCHEDULED WITHIN 15 DAYS YOU WILL BE CHARGED.
The Powertrain Products Inc. BOL (bill of lading) for your free core return is generated electronically; Powertrain Products will email you a BOL after you request a core return.
The BOL must be printed and given to the driver at time of core pick up.
Only after a confirmation from the customer that a Powertrain Products BOL has been received, printed and with the returning unit will a truck be scheduled. If a pick up is scheduled and an attempt is made without freight ready, additional fees up to $300 will be collected at your expense.
If an attempt is made for pick up without a BOL, DO NOT HAND WRITE A BILL OF LADING OR REUSE AN EXISTING BILL OF LADING. Please call Powertrain Products shipping department immediately at 888-842-0023, select 4 for our shipping department.
Any shipments given to carriers without a Powertrain Products BOL will be at your expense.
Scheduled pickups are not guaranteed. Carriers will make attempts for pickups up to 48 hours (2 business days) from scheduled pickup date.
If you are aware that a pickup is scheduled but no attempt was made, please be sure to reach out to Powertrain Products to reschedule or delays may occur. Pickups could be delayed from indirect points or when lift gates are required. If this was the case during delivery, it will likely be the same for pickup.
Any special requests for pickup will need to be made aware of before attempts are made or delays may occur.
You MUST keep a signed copy of your BOL (bill of lading) this is your proof of pickup. If returns are never received without proof of pickup, all costs are your responsibility.